Other agencies and organisations

In addition to the Category 1 and Category 2 organisations with statutory duties to prepare for emergencies, there are a number of other agencies and organisations involved in emergency planning within Suffolk.

The Voluntary Sector can provide a diverse range of resources in an emergency which is invaluable to the emergency services.  They come together as the Suffolk Voluntary Organisations Group (SVOG) and are pqrt of the Suffolk Resilience Forum.

Please see the list below for further information on the voluntary services and what they can provide:


  Voluntary organisation Services / resources offered during an emergency

Churches Together

Pastoral care for survivors, family, friends and the bereaved.

Samaritans Emotional supprt
British Red Cross
  • Practical and emotional support
  • First aid
  Suffolk Community 4 x 4 Response
  • Move personnel or supplies to and from remote areas.
  • Retain the ability to function during flooding.
  • Able to assist during emergencies where access may be difficult.
  • Assist Search & Rescue organisations.
  • Able to provide access 'off the beaten track'

Norfolk and Suffolk 4x4 response

Organised, assessed, insured and coordinated volunteers with 4x4 vehicles providing:
  • Personel and equipment transportation in adverse conditions
  • Search support in water
  • Light recovery
  • Contingency support for events
  • 4 x 4 driver training
St John Ambulance

As part of the national ambulance reserve, our primary role is in support of NHS ambulance trusts, providing ambulances to the scene of an incident, backfilling any deficit of ambulances created by the emergency, transferring patients in order to increase bed capacity where it’s immediately needed, and repatriating displaced victims post-discharge.

We provide:

• First aiders for Casualty Clearing Areas

• Attendants for rest/survivor centres, providing respite for affected members of the public

• The use of our unit headquarters as rest centres

• First aiders to assist in receiving or supporting hospitals

• Assistance to vulnerable people in the community

• Medical cover at the scene during the investigation and recovery phases

• Additional equipment or facilities

• Information to the public

• First aid training for the public.

  National Coastwatch Institution
  • Assist in the protection and preservation of life at sea and around the UK coastline
  • Provide the eyes and ears along the coast, monitoring radio channels and providing a listening watch in poor visibility
  Felixstowe Volunteer Coast Patrol Rescue Service Promote sea safety awareness through education, and to protect and to preserve life at sea by the provision of a volunteer coast patrol rescue service within the surrounding areas, or wheresoever, tasked by HM Coastguard.
Royal voluntary Service Offer suport to rest centres, information points and assit with the provision of food.
  Salvation Army

Provide refreshments and care to the emergency services at the scene.

Provision of locations for Emergency Response Centres

  Samaritan's Purse

Assist primarily in the Recovery phase but are available in the Response phase if required.

  • help householders, usually those who are elderly or un-insured or underinsured, clear away debris from their homes and gardens and carry out basic rectification to make the homes safe.
  • deploy crisis trained rapid response volunteer chaplains to care for the emotional and spiritual needs of people who work alongside the work teams and within the affected community.